Question 1

Is there a fee to use Flexischools?

Accepted Answer

All order fees and account top up charges are charged via the parent’s payment method.

Online orders - Parents have an order fee of $0.29 added to the order total. If you are not using existing account credit to make the payment, an additional surcharge applies, dependent on the payment method. This will be displayed at the time of making payment.

Account top ups incur a surcharge dependent on the payment method. Debit card top ups of $50 or more are surcharge free.

More information, including the full fee schedule, can be found in the  Flexischools combined financial services guide and product disclosure statement.(https://flexischools.com.au/fsg-pds)

Question 2

How do I set up Flexischools?

Accepted Answer

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Question 3

How do I link my child's Student ID Card to Flexischools?

Accepted Answer

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For step 3, enter your student's Student ID number into the Student Number field, then click Save (see images below). You can scroll to the bottom of that page and set a daily spending limit as well, if you would like.

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Question 4

Will students or parents 'load up' credit on the Student ID Cards before they can be used to make purchases at the school canteen etc.?  Will they have a limit on them?

Accepted Answer

It is important to distinguish between the Flexischools accounts (both parent and student) and our Student ID cards.

Parents are responsible for adding funds to their Flexischools account, either manually or with automatic top up enabled.

Parents have the ability to set a Daily Flexischools spend limit per student. Student online ordering accounts do not have the ability to save payment information. Student ID cards are used only to link an over the counter purchase to the student's Flexischools account.

At no point will the Student ID Cards themselves hold any currency.

Question 5

How do I place an order with Flexischools?

Accepted Answer

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Question 6

My child has lost their Student ID card - how can I make sure another student can't use it at the canteen?

Accepted Answer

The first thing you should do is log into your Flexischools account and set the daily spend limit of your student to $0.05. Then, contact the Student Services Office to report the missing card.

Question 7

Can another student use my child's Student ID Card at the canteen?

Accepted Answer

Yes this is possible - which is why it is important for your child to report a lost card as soon as they notice it missing. However, your child's photograph will appear on the canteen POS terminal, which will help our canteen staff identify any misuse of the Student ID Cards.

Question 8

I have accidentally placed an order for the wrong day - what should I do?

Accepted Answer

Please contact the front office and ask to be put through to the canteen. Our canteen staff will be able to amend your order for the correct date.

Question 9

How do I get a refund?

Accepted Answer

If you have simply placed an incorrect order, please contact the school and ask to be put through to the canteen. Our canteen staff will be able to cancel the order, and the funds will be credited to your Flexischools account balance.

If you need your Flexischools balance to be returned to your card/bank account, you will need to contact Flexischools directly. Instructions can be found here.(https://flexischools.zendesk.com/hc/en-au/articles/8656935493401--How-do-I-keep-my-account-open-but-get-a-refund-of-my-current-balance)

Question 10

Can my child still use their phone or debit card to make a purchase over the counter at the canteen?

Accepted Answer

Yes, students can still use their debit card.
No, mobile phone payment is no longer acceptible.

Question 11

Can I see what my child has been purchasing at the canteen?

Accepted Answer

To view Student Card transactions, go into the “wallet” section on the app and select “transactions.” This will show the details of the transaction.

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Question 12

Is there an order cutoff time?

Accepted Answer

All online recess and lunch orders will need to be placed before 9:30am.

If you have missed the cutoff time, please contact the school for assistance.

Question 13

I have placed an order for today, but my child is now not attending school - what should I do?

Accepted Answer

If it is before the order cutoff time of 9:30am, you can cancel the order and the funds will be returned to your Flexischools account.

If it is after 9:30am, please contact the school canteen to arrange for the order to either be cancelled or moved to a future date.

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